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Dstar Wallet Policy

Please read the following terms and conditions (“T&Cs”) carefully before registering for, accessing or using the Dstar Wallet (as defined below), located at www.doonkart.com or the doonkart mobile application or any similar platform (hereinafter referred to as doonkart Platform)on any device and/or before availing any e-wallet services that may be offered by DRIPL (as defined below) on the doonkart Platform (hereinafter, individually Dstar Wallet Service and collectively, the Dstar Wallet Services). The Dstar Wallet is issued by and the Dstar Wallet Services are provided by Doonkart Retail India Private Limited, a private limited company registered under the Companies Act, 1956. The customers using the Dstar Wallet may load amounts in the wallet through their credit or debit cards, and the amounts in the Dstar Wallet may be used for making payments towards transactions done by customers on the Dstar Platform. Customers shall not be permitted to make any cash withdrawals from the Dstar Wallet. By registering for or using Dstar Wallet, you represent and warrant that you have the right, authority and capacity to enter into these T&Cs and to abide by all the T&Cs.

Eligibility

The Dstar Wallet Services are not available to persons under the age of 18 or to anyone previously suspended or removed by DRIPL from availing the Dstar Wallet Services or accessing the doonkart Platform. By accepting the T&Cs or by otherwise using the Dstar Wallet Services on the doonkart Platform, you represent that you are at least 18 years of age and have not been previously suspended or removed by DRIPL , or disqualified for any other reason, from availing the Dstar Wallet Services or using the doonkart Platform. In addition, you represent and warrant that you have the right, authority and capacity to enter into these T&Cs and to abide by all the T&Cs. Finally, you shall not impersonate any person or entity, or falsely state or otherwise misrepresent your identity, age or affiliation with any person or entity. Finally, in the event of any violation of the T&Cs, DRIPL reserves the right to suspend or permanently prevent you from availing Dstar Wallet Services or using the doonkart Platform.

1. Definitions

“Customer” or “you” means a person who has registered with doonkart Platform and avails the Dstar Wallet, and who has accepted the T&Cs, and a person who owns, operates, or has access to an internet compatible device that supports the Dstar Wallet and the doonkart Platform.
“Dstar Wallet” means the closed system pre-paid payment instrument issued by DRIPL .
“Dstar Wallet Account” means the Customer Dstar Wallet account classified as closed system payment instruments issued by accepting minimum customer details being Customer name, e-mail address, mobile number, which permit payment for purchase of eligible goods from doonkart Platform. “Enrolment Form” means the Dstar Wallet enrolment form, as is required by DRIPL from the Customer at the time of registration for availing and/or continuation of the Dstar Wallet.
“KYC” stands for know your customer and refers to the personal identification and other information required by DRIPL from you before any Dstar Wallet Services can be delivered. KYC documents/ information may be required by DRIPL from the Customer at the time of registration and/or on a later date, for availing and/or continuation of the Dstar Wallet.
“Password” means the secret password used to secure Dstar Wallet applications, without knowledge of which your Dstar Wallet will not be operable.
“Transaction” means purchase of eligible products on the doonkart Platform.

2. Documentation

The collection, verification, audit and maintenance of correct and updated Customer information is a continuous process and DRIPL reserves the right, at any time, to take steps necessary to ensure compliance with all relevant and applicable KYC requirements. DRIPL reserves the right to discontinue services or reject applications for Dstar Wallet at any time if there are discrepancies in information and/or documentation by you.
You may be required to complete a verification process by furnishing your details (such as your name and date of birth) to comply with the KYC requirement under applicable laws.
Any information provided to DRIPL with the intention of securing Dstar Wallet services shall vest with DRIPL , and may be used by DRIPL , for any purpose that is not inconsistent with any applicable law or regulations, at its discretion.


3. General Conditions for Dstar Wallet

You will be issued a Dstar Wallet Account immediately after successful registration.
You may add money to or recharge your Dstar Wallet through online payment methods such as domestic credit/debit card and net banking. However, you will not be able to use prepaid/virtual bank cards, cards issued outside India or a combination of cards to add money to or recharge your Dstar Wallet. Except as provided hereunder, amounts in your Dstar Wallet will not be refunded to you under any circumstances.
You may note that withdrawing money from Dstar Wallet is not allowed. Any outstanding credit in the Dstar Wallet must be utilized only to make payments for bona fide Transactions.
Dstar Wallets are available only to resident Indians who have attained the age of 18 years and are competent to contract.
Dstar Wallets are not transferable.
You may add money into your Dstar Wallet upto a maximum of INR 10,000 (Rupees ten thousand) per month. This limit will be inclusive of any credits made by you and any refunds received by you for any Transactions in your Dstar Wallet. Additionally, the balance in your Dstar Wallet shall not exceed INR 10,000 (Rupees ten thousand) at any relevant time of determination. These limits may be reviewed and modified at the discretion of DRIPL without prior intimation to the Customer.
DRIPL reserves the right to suspend/discontinue Dstar Wallet services to you at any time, for any cause, including, but not limited, to the following-
For any suspected violation of the T&Cs;
For any suspected discrepancy in the particular(s), documentation or Enrolment Form provided by you;
To combat potential fraud, sabotage, willful destruction, threat to national security or for any other force majeure event;
If the same is due to technical failure, modification, up gradation, variation, relocation, repair, and/or maintenance due to any emergency or for any technical reasons;
If the same is due to any transmission deficiencies caused by topographical and geographical constraints/limitations;
If the mobile connection with which your Dstar Wallet is related ceases to be operational or in your possession or control;
If DRIPL believes, in its reasonable opinion, that cessation/suspension is necessary for any other legitimate purpose.
The value stored on your Dstar Wallet shall NOT be refunded under ANY circumstances and may only utilized to make payments for bona fide Transactions. No interest will be payable by DRIPL on the available balance reflected on the Dstar Wallet.
You are permitted to maintain and operate only one Dstar Wallet. Any suspected non-conformity with this requirement shall constitute grounds for the suspension/discontinuation by DRIPL of any of all Dstar Wallets associated with you on the doonkart Platform. Any operation of or continued availability of any facility respect to the Dstar Wallets from time to time shall be subject to any requirements under applicable laws, and any new regulations or directions from any regulatory authorities in India.

4. Dstar Wallet Validity
Any value in your Dstar Wallet that is utilized towards making payments for any Transaction shall be automatically debited from your Dstar Wallet. DRIPL does not endorse, promote or warrant any goods and/or services that might be bought/availed or proposed to be bought/availed using Dstar Wallet.
Dstar Wallet Expiry and Balance Forfeiture.
Your Dstar Wallet account stays active & there is no expiry date for your wallet balance.


5. Customer Obligations
Any value in your Dstar Wallet that is utilized towards making payments for any Transaction shall be automatically debited from your Dstar Wallet. DRIPL does not endorse, promote or warrant any goods and/or services that might be bought/availed or proposed to be bought/availed using Dstar Wallet.
Dstar Wallet availability is subject to the maintenance of an active mobile phone or internet connection with an associated telecom provider. Dstar Wallet availability is subject to the maintenance of a mobile phone handset and other application on which doonkart Platform can run and the Customer is solely responsible for all liability arising from unavailability of the doonkart Platform due to a deficient mobile handset or the internet service provider not being able to support any Dstar Wallet channel or application.
You must ensure the availability of sufficient funds in your Dstar Wallet before executing any Transaction from your Dstar Wallet.
You shall be solely responsible for the confidentiality, safety and security of the Password. You shall be the sole owner of the Password and shall be responsible for the consequences arising out of disclosure of the Password and/or the unauthorized use of Dstar Wallet. In case the Password is lost or misplaced, you shall promptly inform DRIPL by calling on the customer care numbers where after the existing Password will be barred and a new Password will be issued to you after necessary validation. In case the mobile phone/SIM card/mobile number associated with your Dstar Wallet is lost/stolen/misplaced/no longer in your control, you shall promptly inform DRIPL . DRIPL will, upon receipt of such information, block the relevant account.
You acknowledge and understand that Dstar Wallet is linked to your mobile phone number and you shall be solely responsible for any liability arising out of the loss/theft/misuse of the mobile phone number or deactivation of mobile connection by the concerned telecom service provider.
Information submitted by you for availing Dstar Wallet and/or information submitted while using Dstar Wallet may be shared by DRIPL with any affiliate of DRIPL or any third party, inter alia, to facilitate the provision of Dstar Wallet or for the purposes specified in the T&Cs.


6. Indemnification.
You agree to indemnify, save, and hold DRIPL , its affiliates, contractors, employees, officers, directors, agents and its third party suppliers, licensors, and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to : (i) your use or misuse of the Dstar Wallet; (ii) any violation by you of the T&Cs, including the Dstar Wallet Terms; or (iii) any breach of the representations, warranties, and covenants made by you herein. DRIPL reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify DRIPL , including rights to settle, and you agree to cooperate with DRIPL ’s defense and settlement of these claims. DRIPL will use reasonable efforts to notify you of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of these T&Cs, including the Dstar Wallet Terms.


7. Additional T&C.
Any amount transferred erroneously by the Customer, while adding money to or recharging the Dstar Wallet or while executing Transaction on doonkart Platform, shall not be refunded to the Customer by DRIPL in any circumstances.
Any web-link on the doonkart Platform to a third-party site is not an endorsement of that web-link. By using or browsing any such other web-link, you shall be subject to the terms and conditions in relation to that web-link.
In the event of any Dispute (defined below), DRIPL records shall be binding as the conclusive evidence of the Transactions carried out through the use of Dstar Wallet.
DRIPL shall send all customer communications by SMS and/or e-mail and such SMS shall be deemed to have been received by you after they have been submitted for delivery to the mobile phone operator.
You agree to receive all commercial messages including transactional messages from DRIPL .
The parties are independent contractors and nothing in these Dstar Wallet Terms shall be deemed to create an agency or employment relationship, a franchisor-franchisee relationship, joint venture or partnership.

8. Amendment of Terms, doonkart Platform
DRIPL may modify, terminate and/or suspend Dstar Wallet to the Customer anytime with or without prior notice, due to any changes in internal policies, rules, regulations and laws set by relevant authorities/regulators. DRIPL reserves the right to change, modify, add, or remove portions of these T&Cs (each, a change and collectively, changes) at any time by posting notification on the doonkart Platform or otherwise communicating the notification to you. The changes will become effective, and shall be deemed accepted by you, 12 hours after the initial posting and shall apply immediately on a going-forward basis with respect to your use of the doonkart Platform, availing the Dstar Wallet service, or for payment transactions initiated after the posting date. If you do not agree with any such change, your sole and exclusive remedy is to terminate your use of the doonkart Platform/Dstar Wallet. For certain changes, DRIPL may be required under applicable law to give you advance notice, and DRIPL will comply with such requirements. Your continued use of the doonkart Platform and the Dstar Wallet following the posting of changes will mean that you accept and agree to the changes.


9. Confidentiality
You specifically agree that in order to facilitate the provision of Dstar Wallet, DRIPL may be required to disclose any information or particulars pertaining to you to any authority, statutory or otherwise or any third party.

10. Assignment; Restrictions on Information Sharing; Privacy
These T&Cs, and any rights granted hereunder, may not be transferred or assigned by you without DRIPL ’s prior written consent which may be withheld in DRIPL ’s sole discretion, but these T&Cs, and any rights granted hereunder, may be assigned by DRIPL freely (including to its affiliates) and without any restriction. Any assignment attempted to be made by you in violation of this provision shall be void and of no effect.
By accepting the Dstar Wallet Terms here and the T&Cs in general, you agree to be customers of DRIPL . In addition, by accepting the Dstar Wallet Terms here and the T&Cs in general, you expressly and impliedly provide your free and unconditional consent for the following: (a) for transferring DRIPL ’s rights and obligations under the Dstar Wallet Terms in favour of any affiliate of DRIPL or any third party; (b) for using the doonkart Platform and availing the Dstar Wallet Services by you subject to any specific terms and conditions imposed by any affiliate of DRIPL ; (c) for receiving communications, notices and information from DRIPL or any affiliate of DRIPL ; (d) for sharing of business information (including any information relating to you or the services being availed by you) in relation to the Dstar Wallet service (including data analytics) between DRIPL and any affiliate, insofar as such sharing of business information is necessary or required for the following limited purposes: (i) provision of better services to DRIPL ’s customers (including you); (ii) provision of better services by DRIPL ’s vendors and Merchant Establishments; (iii) to prevent any breach of a binding agreement between DRIPL and any affiliate, or to give effect to any such agreement; (iv) for ensuring compliance with the applicable law or legally compelled disclosures by DRIPL or any affiliate of DRIPL ; or (v) for preventing fraud and money laundering and for enhancement of risk mitigation systems and processes in relation to the activities of DRIPL or of any affiliate of DRIPL ; or (vi) DRIPL retaining any and all information relating to you till such time as may be required under applicable laws or internal policies. At times DRIPL or its affiliates may make certain personal information available to affiliates, and, strategic partners that work with DRIPL to provide products and services, or that help DRIPL market to customers. Personal information will only be shared by DRIPL to provide or improve DRIPL ’s products, services and advertising, and will always be shared in compliance with applicable laws.
DRIPL , amongst others, shares information with companies (including with its affiliates) who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in DRIPL ’s products and services offering any products or services from any doonkart Platform, and conducting customer research or satisfaction surveys. Any such sharing will be in compliance with applicable laws and these companies are obligated to protect your personal information under applicable law.
It may be necessary - by law, legal process, litigation, and/or requests from public and governmental authorities - for DRIPL to disclose your personal information. DRIPL may also disclose information about you if DRIPL determines that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate
DRIPL may also disclose information about you if DRIPL determines that disclosure is reasonably necessary to enforce the Dstar Wallet Terms here or the T&Cs in general or protect DRIPL ’s operations or users. Additionally, in the event of a reorganization, transfer, merger, or sale of all or any portion of DRIPL ’s business or products or services offered through any doonkart Platform to any persons (including any affiliates), DRIPL may transfer any and all personal information that DRIPL collects to the relevant transferee or enter into contractual agreements to share such information with such transferees, and transfer any contractual rights or benefits to such transferees., DRIPL may transfer any and all personal information that DRIPL collects to the relevant transferee or enter into contractual agreements to share such information with such third party transferee.
DRIPL ’s privacy policy applies to use of the doonkart Platform, and its terms are made a part of these T&Cs by this reference. Additionally, by using the doonkart Platform, you acknowledge and agree that internet transmissions are never completely private or secure. You understand that any message or information you send to the doonkart Platform may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.


11. Intellectual Property Rights
DRIPL , or its licensors, own all right, title and interest, including, but not limited to all copyright, trademark, patent, trade secret or other proprietary rights (hereinafter IP Rights), in and to the doonkart Platform, Dstar Wallet Services, Dstar Wallet or usage data. You shall not reproduce, distribute, transmit, modify, create derivative works, display, perform or otherwise use the doonkart Platform, Dstar Wallet Services or Dstar Wallet or any of the IP Rights, or attempt to reverse engineer, decompile, disassemble, or derive the source code for the doonkart Platform or Dstar Wallet or use the doonkart Platform or Dstar Wallet to create a competing product. The “doonkart” brand is owned by Doonkart Retial India Pvt. Ltd which has been licensed to DRIPL, Unauthorized use of “doonkart” as a word, trademark, symbol, device mark or word mark, is strictly prohibited. All rights are expressly reserved by DRIPL and SGS to use the brand of “doonkart” in all its forms and variations.

12. Disclaimer; No Warranties
DRIPL gives no warranty, express or implied, with respect to the DSTAR Platform and Dstar Wallet. To the fullest extent permissible, pursuant to applicable law, DRIPL and its third-party partners, licensors and suppliers disclaim all warranties or guarantees - whether statutory, express or implied - including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. DRIPL provides the doonkart Platform and the Dstar Wallet and any other technology and services on the doonkart Platform are on an “as is”, “where is”, “with all faults” basis.
No advice or information, whether oral or written, obtained by you from DRIPL or through the Dstar Wallet or the doonkart Platform will create any warranty or guarantee other than those expressly stated herein. For the purposes of this Disclaimer, you expressly acknowledge that as used in this section, the term “DRIPL ” includes DRIPL ’s officers, directors, employees, shareholders, agents, licensors, subcontractors and affiliates. You expressly agree that use of the Dstar Wallet on the doonkart Platform is at your sole risk. It is your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the doonkart Platform or on the Internet generally.
The Dstar Wallet and the doonkart Platform and any data, information, third party software, reference sites, services, or software made available in conjunction with or through the services and the site are provided on an “as is” and “as available,” “with all faults” basis and without warranties or representations of any kind either express or implied. DRIPL , and its third-party suppliers, licensors, and partners do not warrant that the data, DRIPL software, functions, or any other information offered on or through the Dstar Wallet Services/doonkart Platform or any reference sites/platforms/apps/services will be uninterrupted, or free of errors, viruses or other harmful components and do not warrant that any of the foregoing will be corrected.
DRIPL and its third-party suppliers, licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the Dstar Wallet Services/doonkart Platform or any reference sites/platforms/apps/services in terms of correctness, accuracy, reliability, or otherwise. You understand and agree that you use, access, download, or otherwise obtain information, materials, or data through the Dstar Wallet Services/doonkart Platform or any reference sites/platforms/apps/services at your own discretion and risk and that you will be solely responsible for any damage to your property (including your computer system and mobile device or any other equipment) or loss of data that results from the download or use of such material or data. We do not authorize anyone to make any warranty on our behalf and you should not rely on any such statement.
This section shall survive termination of the T&Cs. In no event will DRIPL be liable for any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the doonkart Platform.

13. Waiver and Release
The failure of DRIPL to exercise or enforce any right or provision of the T&Cs will not constitute a waiver of such right or provision. Any waiver of any provision of the T&Cs will be effective only if in writing and signed by DRIPL . To the maximum extent permitted by law, you waive, release, discharge and hold harmless DRIPL , its affiliates, and each of their directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of your use of the doonkart Platform or Dstar Wallet.


14. Consent to Electronic Communications and Transactions
By registering to use the Dstar Wallet, you consent to conduct Transactions and receive communications, notices and information from us electronically, whether sent by e-mail or other electronic means. Electronic communications shall be deemed to have been received by you when DRIPL sends an electronic communication to your e-mail address/mobile number as per our records, or when DRIPL posts an electronic communication on the doonkart Platform. The pre-requisites for effective electronic Transactions and communications are as follows: (a) you must have access to the Internet through a broadband connection or mobile data or through any other applications; and (b) you must have a valid e-mail address and mobile number. You can withdraw your consent for electronic communication at any time by contacting DRIPL , but DRIPL reserves the right to terminate your Dstar Wallet Account, as the case may be, upon such withdrawal. Withdrawal of your consent for electronic communication will not affect the legal validity and enforceability of any notice, statement or disclosure previously received electronically. You agree to notify DRIPL promptly if your email address, mobile number or other contact information changes by updating your account information or contacting DRIPL


15. Limitation of Liability
In no event, DRIPL or its contractors, agents, licensors, partners or suppliers will be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to: (i) these T&Cs; (ii) the Dstar Wallet, the doonkart Platform or any reference site/app/platform/service; or (iii) your use or inability to use the Dstar Wallet, the doonkart Platform (including any and all materials) or any reference sites/app/platform/service or (iv) any other interactions with DRIPL , however caused and whether arising in contract, tort including negligence, warranty or otherwise, even if DRIPL or a DRIPL authorized representative has been advised of the possibility of such damages. You acknowledge and agree that DRIPL has offered its products and services, set its prices, and entered into these T&Cs in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between you and DRIPL , and that the warranty disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between you and DRIPL . DRIPL would not be able to provide the services to you on an economically reasonable basis without these limitations. Applicable law may not completely allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitations or exclusions will apply to you subject to applicable law. In such cases, DRIPL ’s liability will be limited to the fullest extent permitted by applicable law. This section of the Dstar Wallet Terms shall survive the termination of these T&Cs.


16. Dispute Resolution
If any dispute, controversy or claim arises under these T&Cs or in relation to a Dstar Wallet or the doonkart Platform, including any question regarding the existence, validity or termination of the Dstar Wallet Terms or the T&Cs in general or these T&Cs (hereinafter Dispute), the parties shall use all reasonable endeavours to resolve such Dispute amicably. If the parties are unable to resolve the Dispute amicably within 30 days of the notice of such Dispute, DRIPL may elect to resolve any Dispute by a binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996 (hereinafter Act). Such Dispute shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The Dispute shall be resolved by a sole arbitrator, appointed in accordance with the Act. The seat of the arbitration shall be Dehradun and the language of this arbitration shall be English. Either you or DRIPL may seek any interim or preliminary relief from a court of competent jurisdiction in Dehradun necessary to protect the rights or the property belonging to you or DRIPL (or any of our agents, suppliers, and subcontractors), pending the completion of arbitration. Any arbitration shall be confidential, and neither you nor DRIPL may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcing the arbitration award. All administrative fees and expenses of arbitration will be divided equally between you and DRIPL . In all arbitrations, each party will bear the expense of its own lawyers and preparation. This paragraph shall survive termination of these T&Cs.


17. Governing Law

Subject to the Dispute Resolution section above, you agree that any claim or dispute you may have against DRIPL must be resolved by a court having jurisdiction in Dehradun, India. You agree to submit to the personal jurisdiction of the courts located within Dehradun, India, for the purpose of litigating all such claims or disputes. TheseT&Cs shall be governed by Indian law. This paragraph shall survive termination of these T&Cs.

18. Severability
If any provision of the T&Cs in general or as a whole is held to be unlawful, void, invalid or otherwise unenforceable, then that provision will be limited or eliminated from the T&Cs to the minimum extent required, and the remaining provisions will remain valid and enforceable.

19. Customer Service
Any questions, comments or complaints related to your Dstar Wallet should be referred to doonkart customer care by email to support@doonkart.com, or by calling our customer service number at 9119-777-500